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Mark Pollack
CEO
Mark Pollack began Affirmative Risk Management in December 1987. Mr. Pollack began his career repairing semi tractor-trailers. He became so trusted in the Arkansas insurance market, domestic carriers would not send an independent to reinspect the repair estimates he wrote.
Mr. Pollack worked with the domestic market for several years before an Underwriters with Lloyd's of London contacted him to work a truck in Arkansas. That claim was handled with the usual professional nature Mr. Pollack exhibits and the Third Party Administrative portion of Affirmative Risk Management was born.
Hoping to retire by 2020, Mr. Pollack is training Gary Lambertus, AIC and Chantal Roberts, CPCU, AIC, RPA to take over the day to day handling of Affirmative Risk Management. Mr. Pollack now spends his time overseeing larger projects and testifying as an expert witness for Lloyd's in California, James River in Louisiana and Mississippi, Tyson Chicken in Arkansas among others.
Education
University of Arkansas at Little Rock
Bachelor of Business Administration: Insurance/Finance
Insurance Institute of America
Inter-Industry Conference on Auto Collision Repair (I-Car)
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Patricia Pollack
CFO
Patricia Pollack is the office manager for Affirmative Risk Management. Her experience comes from being an administrator for large internal medicine center with over 50 employees. Presently Mrs. Pollack supervises all Bordereaux contracts, approves all checks written under Bordereaux system, and sets up and verifies protocols for Bordereaux contracts and Bordereaux computer programs comply with all State and Federal laws concerning personnel issues, worker’s compensation and licensing adjusters.
Education
University of Arkansas at Little Rock, Little Rock, Arkansas
Continuing education seminars in accounting and office management
Federal and State Employment Seminars
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Gary Lambertus
Vice President of Claims
Gary Lambertus, AIC has worked in the trucking industry for 23 years. For 13 years, Mr. Lambertus developed and managed a heavy equipment body shop at Arkansas Kenworth, Inc. in Little Rock. This department performed equipment appraisals, wrote estimates and worked with insurance adjusters to assure agreed prices on appraisals. During this time, he was also involved in numerous seminars related to the trucking industry such as: Dupont Refinishing, Kenworth T2000 Collision Repair, Insurance Specialty Training, and Kenworth Warranty Management and Procedures. All of which contributed to a strong knowledge base specialized towards heavy equipment and the trucking industry.
Mr. Lambertus is a team leader and partner with Ms. Roberts and Mr. Pollack in ownership of ARM.
Education
University of Central Arkansas in Conway, Arkansas
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Chantal Roberts
Vice President of Claims
Chantal Roberts, CPCU, AIC, RPA originally began her claim career at Liberty Mutual Insurance in Irving, TX working commerical auto liability and commerical general liability claims. Later Ms. Roberts worked in the SIU department. She then moved to MetLife to spearhead their Low Impact claim department in Texas, Arkansas, Louisiana, Oklahoma and New Mexico.
Ms. Roberts joined Affirmative Risk Management in 2000. She obtained her CPCU in 2009.
Ms. Roberts works a variety of claims including, but not limited to, commercial property, cargo, APD, and liability. Currently, Ms. Roberts is not only a team leader, but also the subrogation specialist of ARM. In the past, ARM has obtained up to $.61 on the Dollar even after expenses were taken out.
Education
Baylor University, Waco, Texas
Bachelor of Arts: Telecommunications and French,
Brookhaven Community College, Dallas, Texas,
Multi-lingual (Spanish and French)
Workers’ Compensation Seminar, Boston, MA, October
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Lisa Carrone
Bordereaux Manager
Lisa Carrone is a great asset for Affirmative Risk Management with her 22 years of experience working for major accounting firms in New Orleans, Louisiana. Her current responsibilities include generation and balancing of monthly contract bordereaux reports and balancing of monthly bank statements, distributing monies to bordereau accounts as well as corresponding with underwriters, brokers and coverholders.
Education
University of New Orleans – New Orleans, Louisiana
University of Southwestern Louisiana – Lafayette, LA
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Tammy Daniels
Bordereaux Manager
Tammy Daniels brings a wealth of finanical background to Affirmative Risk Management. She has over 15 years of banking experience from teller to loan processor. Her recent experience at ARM includes managing monthly Bordereaux accounts and monthly bank statements including but not limited to distributing monies to BDX accounts as well as corresponding with Underwriters, Brokers and cover holders. Ms. Daniels also sets up new contracts as received and requesting pertinent information.
Education
Henderson State University
Arkansas Institute of Banking Classes
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