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Mark Pollack
CEO
Mark Pollack began Affirmative Risk Management in December 1987. Mr. Pollack began his career repairing semi tractor-trailers. He became so trusted in the Arkansas insurance market, domestic carriers would not send an independent to reinspect the repair estimates he wrote.
Mr. Pollack worked with the domestic market for several years before an Underwriters with Lloyd's of London contacted him to work a truck in Arkansas. That claim was handled with the usual professional nature Mr. Pollack exhibits and the Third Party Administrative portion of Affirmative Risk Management was born.
Hoping to retire by 2020, Mr. Pollack is training Gary Lambertus, AIC and Chantal Roberts, CPCU, AIC, RPA to take over the day to day handling of Affirmative Risk Management. Mr. Pollack now spends his time overseeing larger projects and testifying as an expert witness for Lloyd's in California, James River in Louisiana and Mississippi, Tyson Chicken in Arkansas among others.
Education
University of Arkansas at Little Rock
Bachelor of Business Administration: Insurance/Finance
Insurance Institute of America
Inter-Industry Conference on Auto Collision Repair (I-Car)
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Patricia Pollack
CFO
Patricia Pollack is the office manager for Affirmative Risk Management. Her experience comes from being an administrator for large internal medicine center with over 50 employees. Presently Mrs. Pollack supervises all Bordereaux contracts, approves all checks written under Bordereaux system, and sets up and verifies protocols for Bordereaux contracts and Bordereaux computer programs comply with all State and Federal laws concerning personnel issues, worker’s compensation and licensing adjusters.
Education
University of Arkansas at Little Rock, Little Rock, Arkansas
Continuing education seminars in accounting and office management
Federal and State Employment Seminars
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Gary Lambertus
Vice President of Claims
Gary Lambertus, AIC has worked in the trucking industry for 23 years. For 13 years, Mr. Lambertus developed and managed a heavy equipment body shop at Arkansas Kenworth, Inc. in Little Rock. This department performed equipment appraisals, wrote estimates and worked with insurance adjusters to assure agreed prices on appraisals. During this time, he was also involved in numerous seminars related to the trucking industry such as: Dupont Refinishing, Kenworth T2000 Collision Repair, Insurance Specialty Training, and Kenworth Warranty Management and Procedures. All of which contributed to a strong knowledge base specialized towards heavy equipment and the trucking industry.
Mr. Lambertus is a team leader and partner with Ms. Roberts and Mr. Pollack in ownership of ARM.
Education
University of Central Arkansas in Conway, Arkansas
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Chantal Roberts
Vice President of Claims
Chantal Roberts, CPCU, AIC, RPA originally began her claim career at Liberty Mutual Insurance in Irving, TX working commerical auto liability and commerical general liability claims. Later Ms. Roberts worked in the SIU department. She then moved to MetLife to spearhead their Low Impact claim department in Texas, Arkansas, Louisiana, Oklahoma and New Mexico.
Ms. Roberts joined Affirmative Risk Management in 2000. She obtained her CPCU in 2009.
Ms. Roberts works a variety of claims including, but not limited to, commercial property, cargo, APD, and liability. Ms. Roberts is a team leader. She has over ten years of experience in claims investigation.
Education
Baylor University, Waco, Texas
Bachelor of Arts: Telecommunications and French,
Brookhaven Community College, Dallas, Texas,
Multi-lingual (Spanish and French)
Workers’ Compensation Seminar, Boston, MA, October
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Lee Jernigan
CIO
I have 10+ years experience as an IT Manager where I have been responsible for writing and enforcing IT policy and procedures, managing and writing scripts for SQL Server, as well as performing technical support for up to 100 system users.
I also have converted ARM's software from a FoxPro application, to a C#/SQL application. There have been many new features added in, including a paperless document system, and a document workflow system, to keep track of letters and reports. I am now in charge of updating and maintaining over 1.2 million lines of code. Also, I have created a new website for ARM, and made it possible to maintain it in house.
Education
University of Arkansas at Little Rock, Little Rock, Arkansas
BS - Major: Computer Science
Minor: Mathematics
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